Shipping & Returns
Shipping Policy
Enjoy FREE shipping on all orders $50+
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Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on shipping method + delivery destination. You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label has been created. Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
Return & Refund Policy
We strive for 100% customer satisfaction, always! If you’re unsatisfied with your product, please contact our Customer Care team at info@fenalacandles.com.
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your refund ASAP. All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. order number, order confirmation email, store receipt, etc).
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Because of the nature of each candle being unique, refunds are processed on unused, undamaged products only. Please return your items back to us in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
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Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
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Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.